Disability or illness prevents these nurses caring for patients in a clinical way in the NHS, and nurses are retrained to work on helpline projects. They then continue to work with patients using their years of experience and knowledge.


"In 1996 the RCN Work Injured Nurses Group [WING] introduced me to the Medical Advisory Service. I had sustained serious injuries at work as a Community Nursing Sister, and my nursing career seemed prematurely to be at an end.

MAS has given me the opportunity to contribute again to healthcare using the skills gained from my years in the NHS. I have participated in a number of helplines organised by MAS and found this to be fulfilling. The telephone and headset supplied by WING is an important asset in our household. Communication using the telephone is different from the face-to-face contact nurses usually have, and has added a new perspective to my experience.

Our training days give the specialised information needed for each type of helpline and also provides the opportunity to meet colleagues from different parts of the country. I have found that being a MAS nurse has been a rewarding and positive experience and has allowed me to maintain my nurse registration."